Author Topic: Negative Holeshot Experience (Read 35927 times)

LensWork · « **Reply #15 on:** December 21, 2006, 01:16:38 PM »

DirtyDawg-Well said.

ZenMan-It is apparent to me that from the highly defensive nature & tone of your replies in this thread, that perhaps Dale was not very cordial towards you, but that may have stemmed from your approach. No one here, myself included, ever called you a liar or implied that you had an ax to grind with Dale, yet you seem to be offended that we did not offer you our total support in this issue.

No company, that I am aware of, has 100% customer satisfaction. Sometimes it's the fault of the company, sometimes it's the customer. Some people just cannot be pleased unless they get it 100% their way, 100% of the time, which is just not feasible. Sometimes a customer's expectations far outreach reality.

There are plenty of exhaust manufacturers out there. Try calling Yoshimura, offer them your services & opinions and see how far you get. In today's corporate world, it is rare that you can even pick up the phone and speak to the owner/engineer/designer of a product. It's a free market economy with as I stated, plenty of exhaust manufacturers. If you feel mistreated by Dale, fine don't buy his products, but please don't expect blind support when 99.8% of Dale's customers are happy not only with his products, but also his customer service.

ZenMan · « **Reply #16 on:** December 21, 2006, 03:18:12 PM »

Quote from: "LensWork"

ZenMan-It is apparent to me that from the highly defensive nature & tone of your replies in this thread, that perhaps Dale was not very cordial towards you, but that may have stemmed from your approach. No one here, myself included, ever called you a liar or implied that you had an ax to grind with Dale, yet you seem to be offended that we did not offer you our total support in this issue.

Of course. It's all my doing because of my "approach", which consisted of saying "Hi, Dale? I'm calling about the new '07 Bandit and" at which point I was interrupted at every turn.

Oh, I see, you were on the other line listening, and that's how you arrived at your conclusions. Excuse me for being "highly defensive".

Bye.

kedeg_97B12 · « **Reply #17 on:** December 21, 2006, 03:22:01 PM »

LMFAO!!!!

theroamr · « **Reply #18 on:** December 21, 2006, 05:05:20 PM »

Dale's amatuer lawyers are always to his rescue as usual. I like the guy, but its always funny to see people trying to jump in front of a bus to save him.

Old_n_Slow · « **Reply #19 on:** December 21, 2006, 09:53:04 PM »

It's funny how reading posts for general information can help you come to a decision. I own an '05 Bandit 1200/S, have been pretty happy with it for the 15,000 miles I've put on it, but have been wrestling with either upgrading the suspension and adding a stage 1 kit and pipe or getting a new Strom 1K. Last week, I'd pretty much decided to farkelize the Bandit, but reading this thread has helped to change my mind. I'd just rather ride the wheels off something I'll be happy (or happier) on than futz with the damned thing.

Thanks gang, I'm going to become a Stromtrooper.

PaulVS · « **Reply #20 on:** December 21, 2006, 10:17:15 PM »

Quote from: "theroamr"

Dale's amatuer lawyers are always to his rescue as usual. I like the guy, but its always funny to see people trying to jump in front of a bus to save him.

Lawyers get paid to jump in front of of buses.

Happy customers don't.

I don't get one iota of reciprocation from Dale for defending him. Dale spent about an hour with me in the last couple years... half of which was regarding one of his products that I bought 2nd hand from someone else... fully knowing there would be no financial gain for him.

So you are insulting me personally. Your statement "I like the guy" is a fluffy little piece of diversion that really just indicates that you've never really dealt with him personally.

And by the way... a hit-and-run smarmy comment like that... you wouldn't happen to be a liberal would ya?

DirtyDawg · « **Reply #21 on:** December 22, 2006, 03:16:58 AM »

Quote from: "theroamr"

Dale's amatuer lawyers are always to his rescue as usual. I like the guy, but its always funny to see people trying to jump in front of a bus to save him.

I've seen a bus and Zen-man is no bus. Instead of confronting his problem head-on, he chose the junior high method of tattling to his classmates. (At more than one school, BTW.) Now he's upset because everyone didn't join his army to attack the playground bully. If not for the convenience of the internet, he probably would have lived out his bad day and forgotten it the next instead of going behind Walker's back to get even with him.

Walker may have been out of line, but I have no doubt that Zen-man is out of line with his response. I would have written a letter to Walker to tell him exactly what I thought of our conversation or maybe asked his wife if their dog died or something, but I wouldn't have ranted to a bunch of people who were not witness to the call or even interested in its making.

Before the internet, people would get mad at a business owner and say "I think I'll take out an ad in the paper and tell everyone about this guy!" Of course they never did. Now it is just too easy to fire up the computer and circulate any story you want without having to present any evidence. So if you choose to use this tactic, don't be surprised if your word isn't taken as gospel and you don't get the results you are hoping for.

DaveG · « **Reply #22 on:** December 22, 2006, 09:23:33 AM »

i think zen has said three times that this is his last say on the subject so is it??

i have bought from holeshot 3 times and they have always been very helpfull and even enthusiastic.

now zen i not saying that what happened to you didn't happen just stating my personal experience just like you are.

solman · « **Reply #23 on:** December 22, 2006, 09:48:48 AM »

From talking to him on the phone, I can tell that he is a very busy and aggressive person. Also from what I have been told, he trys to answer all questions by phone and email himself as much as possible. So between all that, r&d, etc., that probably makes him a busy person. I am sure that he gets lots of stupid questions, as well as legitimate questions as well. It is possible that you hit a sore spot, or he may be that way. I don't know him personally, so I can't say. I personally have received good info and service from him, so I don't have anything negative to say from my experiences with him.

ZenMan · « **Reply #24 on:** December 22, 2006, 12:27:47 PM »

I am checking in again to see if Dale Walker has responded to my comment. Nothing yet.

It's funny, I started this because I had a negative experience with a company that a lot of motorcyclists deal with, and brought it to the attention of the board as a Customer Service complaint. I would certainly like to know of all feedback, good or bad, before deciding whether to deal with any company. The name of this forum is "Product Reviews" after all. Mr' Walker has every opportunity to respond in his defense or any way he sees fit.

I was careful not to attack Mr. Walker's integrity, honesty, or competence, and I was as direct and straight-forward as possible. At no time did I recommend against buying from Holeshot Performance, or pretend that I knew anything about the quality of his products. In fact I encouraged those that read my complaint to make up their own minds, and I even praised Mrs. Walker for her friendly attitude and excellent people skills.

Yet some here are now going so far as to question my character, accusing me of "going behind his back", and taking a "junior high method", being "out of line" and "ranting". My comment is even being described as a "tactic", an attempt to "get even".

These few have also made the false assumation that I'm "disappointed", "highly defensive", and "upset because everyone didn't join (my) army to attack the playground bully", among other things.

Good grief.

The only thing I'm truly disappointed in at this point is how some people can be so smug and judgemental about something they never witnessed or have no evidence of, against a person whom they don't even know. It's true that I have presented no evidence to support my comments, only my word. But at the same time, these individuals have no evidence at all of the incident, nor even any first-hand knowledge of it, yet they feel they can make the judgement that it was somehow my own fault for what occurred, that I brought this all down on myself because of my "approach" or my "attempting to match wits" with Mr. Walker.

All this without even a response from Dale Walker himself.

Well, everyone is entitled to their opinion, whether it is well-founded or not. I appreciate the response from those that have the objectivity to realize my intention here was to file a complaint, not to attack or demonize anyone, or to advise against doing any business with Holeshot Performance.

To those who choose to negatively judge my motives, criticize my character, or accuse me of unsavory behavior, may I remind you that your words are a reflection upon yourselves, and your reactions are evidence of your own character.

In case you don't realize it, I am not your enemy, and I suggest you take a step back and a moment to consider this before "commenting" on my personal integrity any further.

Lmario · « **Reply #25 on:** December 22, 2006, 03:52:45 PM »

After reading all of this I get the feeling that the core of the issue is that you wanted to complain to Dale via this forum. However, a forum is read by many, many,many more people than the one your complaining about.

My proposal is: complaints and you want a reaction from the person/shop you complain about ? Use 1 to 1 communication!

You want to give your opinion about a product/person or shop to the world? Use the forum!

Don't mix up these goals and approaches or else... the shops will run out of beer and chips....

solman · « **Reply #26 on:** December 22, 2006, 11:33:45 PM »

I just thought of a way that you could get your point across to him and in a way that he would not be able to interupt you. Send him an email stating on how disapointed you were in the phone call. This would be a way that would give you the opportunity to voice your dilemna to him without interruption. I personally am curious on how he would respond.

dlwalker@holeshot.com

ZenMan · « **Reply #27 on:** December 23, 2006, 12:06:28 AM »

I'm continually amazed at how people can read one thing and see another, as if no matter what is said, they will only see what they choose to see.

How somebody can get this:
"After reading all of this I get the feeling that the core of the issue is that you wanted to complain to Dale via this forum."

Out of this:
"I started this because I had a negative experience with a company that a lot of motorcyclists deal with, and brought it to the attention of the board as a Customer Service complaint."

is beyond me.

I don't know how much clearer I can possibly make it, but what's the use?

Now I've been given Dale's Email address and the suggestion made to complain to him directly, which I was perfectly capable of doing in the first place, had I so chosen.

Whatever. It's clear that I'm damned if I do and damned if I don't, so I used the Email address to senf Mr. Walker a copy of my original post, and told him where to find it. So there, I hope you're satisfied, but somehow I doubt it that will ever be the case.

Let the syncophantic response found here serve as a warning to anybody thinking to have the sheer audacity to post anything the least bit negative about the great Dale Walker. Be prepared for a backlash of suspicions towards your motives and negative insinuations towards your morality.

It leads me to question the purpose of even having a "Product Review" forum, if only positve comments will be accepted. I doubt that any further valid ctiticisms or complaints regarding Holeshot Performance will dare be posted.

solman · « **Reply #28 on:** December 23, 2006, 12:51:30 AM »

Quote

So there, I hope you're satisfied, but somehow I doubt it that will ever be the case.

Not exactly sure on who you are trying to satisfy in this comment. I don't recall anyone here saying that you are totally wrong and Dale is a god. Also it helps to understand that sometimes misunderstandings happen when typing to people who don't know you personally. I personally was just trying to help you resolve your frustration in this matter.

ZenMan · « **Reply #29 on:** December 23, 2006, 01:03:11 AM »

Solman, I was speaking more to those that have taken objection to my comments. Thanks for the address. Email sent.