I'm actually surprised they've lasted this long. They haven't had a new Suzuki on the floor for at least 18 months. Plenty of Honda's, Ducati's and KTM's.
One guy I know of went in there got a quote on a new VSTROM 1000, then jumped on the net and got one shipped down from the Gold Coast for $2000.00 cheaper including the transport, and they even threw in a $50.00 petrol voucher. And, they got it to him quicker than the local guys reckoned they could "'cause there's none in Australia mate".
There's other stories I've heard were people have written to Suzuki to complain about them. You go in looking for a Suzuki and all they want to sell is Honda's or Ducati's or KTM's if your after a dirt bike.
The sad thing is that 3 year ago when I bought the B12 from them I couldn't have faulted the service I got. The salesman could easily have sold me the GSX1400 along with aftermarket screen, rack, etc etc. But, after talking with him he said "Mick what you really want is a Bandit, they've a decent half fairing, better handling around town and a fatter mid range, plus they're 2 grand cheaper......which colour do you want"
That bloke left about 6 months later, the two guys in Spares and Service left not long after. Now, unless you're into dirt bikes they don't really want to help.
Needless to say I've taken my business elsewhere. Now I'm getting good customer service and reasonable prices - granted not always genuine, but I've never been a stickler for genuine anyway, shyte I don't ride a HD.