Plugs aren't that hard to change. The plug wrench in the OEM tool kit works.
You'll want to check the gap of the plugs as they come out of the package. Check your manual for gap specs. Most of the time, the plugs I've been using have been OK out of the box.
Don't get the plug wires mixed up when you change the plugs! Do one at a time.
There's a rubber boot that fits into the plug recess in the head. Make sure you get that back in place correctly.
If possible, after you pull the plug wire, blow out the plug recess with some compressed air...(Old plug still in place.) If there's any dirt or junk in the recess....you don't want it to fall into the hole when you're changing plugs.
Of course, you'll be in tight places on the engine. change the plugs with the engine cool! (Can burn your hands..)
When you're inserting the new plug, use the socket portion of the plug wrench, and turn it with your fingers. You want to make sure it's threading right, and straight. Put the plug in finger tight, then use the wrench to snug it up a bit.
It's kind of time consuming, and you may want to remove some body parts for access. It's not really difficult.
As far as the air filter goes, you can pull it out, and check it.
If it looks dirty...change it. You can also blow compressed air from the ENGINE side of the removed filter to blow some dirt out.
Maybe your shop checked the plugs and filter, and they looked OK, and left the old stuff in. That's OK.
Changing/checking the plugs and air filter are kind of a basic procedure with bikes, that you'll need to know how to do eventually, anyway.
They're kind of the first steps when you're having problems starting the bike, or it's not running right.
If you don't have a Haynes or Clymer manual, you may want to get one.