The dealer from whom I bought the bike from is getting very hesitant about fixing the lean stumbling off idle as you have to drill the plugs to get at the mixture screws to fix it. I wrote up a comprehensive list of what needed to be done to the bike to make it easier for them. I basically told them how to fix the slight stumbling off idle, but now that they actually have to take the carbs off to drill the plugs they are infering that they are going to charge me 2 hours to fix a brand new bike I bought and paid for!! So I called them back and said in the most nicest way possible that the bike is not running correctly out of the factory and it should be under warrenty. My points are this:
A. The bike is too lean from the factory, it needs a 1/4 to 1/2 turn out and then it's perfect.
B. The main jets are fine it's the screws that need adjusting
C. I didn't put the plugs on there, Suzuki did. If they screwed up from the factory ITS NOT MY PROBLEM! It's Suzuki's.
D. Yes it's a pain in the ass to drill the plugs but if I'm buying a brand new bike and it's screwed from the factory how does it look on Suzuki and more importantly The dealer if they won't fix it? 1 customer lost = 10 customers lost in marketing circles
E. It's not rocket science to fix. WHat's easier? Taking the carbs apart and rejetting so it works, or turning a little screw? Which would you rather do?
F. The plugs are not really the issue, personally I don't get a rat's ass if the plugs are on there or not, I want the bike to run correctly when BRAND NEW.
G. If they won't fix it that's fine tell me now I'll call Suzuki directly and get them to re-emburse me to fix it. I'll take it to a trusted license mechanic I've dealt with for years and he'll fix it right the first time. And it will run perfectly.
What's the best way to handle this? I don't have the warrenty booklet in front of me so I don't have the Suzuki warrenty special number and extension in front of me. Anybody know the number and extension in Canada?
Does anyone have experience with this issue? Does it invalidate my warrenty if I get if fixed myself? I would like to handle this amicably as possible. what's bugging me is not that I have to fix a brand new bike right out of the showroom(teething problems) but that the dealer is dragging their feet to fix the most simple thing to make it drivable. It's the whole reason I took it in early. Think of it in car terms, if you bought a brand new car and it was hesitating and sputtering off idle, even minorly, would you just say "Oh I guess how that's how new cars drive?" I've been riding bikes for 20 years and this is the most trouble I've had to turn and adjustment screw in the 10+ bikes I've owned. Why won't they fix it? I'll call them back later today as I've given them an extra day and had to take public transit to work(it sucks).
If there is a way for Suzuki to re-emburse me the money to get it fixed properly, that's fine by me. I guess no one has that magic number for Canada