Ah, 300 baud modems. There was a time that was all you needed, really, because you were mostly dealing with text, and most files downloaded were under 100k. My first computer was a Commodore 128 with a 300 bipper.
I would go online through a service called QuantumLink, or Q-Link for short. That service would later become PC-Link (for IBM PCs and compatibles), which would finally evolve into AOL.
There was a board coordinator at Q-Link named GEOS Steve, a PR schmuck who would answer your questions about service-related issues in general, and about a GUI front-end in particular for the Commodore called GEOS (Graphic Environment Operating System), a MAC-like interface for the BASIC-driven C-64s & C-128s.
I would later discover that was Steve Case.
LOL!
Ah, the old days, when camaraderie rather than greed drove the computer industry...